Shanghai Shining Record

Shanghai Shining regarding paying deposit back

03/04/2008

Dear Oyvind

Your order already put to factory now . yes, we already got your payment . yes, in fact I still in charge of SHINING export business and still have office at there . I will let you know the delivery time for your container Thank you very much for all your information

Tracy

11/06/2008

Dear Oyvind

OK , i understanf what you say. if we can not supply this order we will return money to you the general manager said he is manage now will contatc you tomorrow

Best Regards

Tracy

21/06/2008

Dear Oyvind

I suggest cancel this order , as the factory still not buy compressor and PCB etc. because the factory cash flow has a problem now . So please confirm if I can stop this order ? I will inform the factory and return back your money Waiting for your early reply

Best Regards

Tracy

29/06/2008

Dear Oyvind

Tomorrow I will be in office and SHINING already manage to return the deposit to you . I will check the situation and let you know

Tracy

01/07/2008

Thank you we got it 3 times . and we will return money back to you . please be a patience on the process in china . OK?

Tracy

04/07/2008

Dear Oyvind

I am a little urgent on the phone It is very complete to return the money out of china. So I will not explain to you detail things , just promiss you we will return your money back and when it can be finish , it will takle 10 days or one month . Hope you can understand , we will not keep your money at here.

Best Regards

Tracy

30/07/2008

Dear Oyvind;,

I already get your mail this morning, and find the bank name from your letter. This moon, I send it to our financial department, and they will arrange it at this afternoon or tomorrow morning. Refer to your questions, I have to say it is the result of our company and the china council. First, because once your deposit arrived on our account, our company will declare all of the information to our government, and once we declare it, but fail to export the goods at last, then if we want to refund the money to the customers, we have to do many documents which is difficult to get, and we have to refund it to you by the commission, also, the government have many limits to the amount, so we have to refund the money to you by partial, please understand! Please ,we are insure that we will refund all of deposit to you. Thank you very much!

Best regards

Wendy

19/08/2008

Dear Oyvind,

Good days!

Now we are working on the refund payment matter all the time, and now i confirm with the financial, does there are have enough payment or not for the second refund in a commission format. I will inform you once I finish the process. Please allow me a little time. Thank you very much.

Best regards

Wendy

02/09/2008

Dear Oyvind,

All of the information was prepare to our financial department, and I will check with them, when would them refund it to you .

Best regards

Wendy

04/09/2008

Today I have check this matter with our factory, and they reply me that they would like to refund this deposit at the middle of October; Because our factory now have a big adjustment in the high manager department, so they need time to finish something, and they promise me to send the money back to you during the middle of the October.

Best regards

Wendy

04/09/2008

Dear Oyvind

This morning we give all documents asking new boss Mr WU doing a payment to you , he said it have to wait October . The new boss mobile phone number is 0086 158 2100 9596

Best Regards

Tracy

04/09/2008

Dear Oyvind

We are very sorry about that . As SHINING has new boss come to the factory , so all payment is stop now until end of September And at last month , old boss and new boss they are checking the financial situation , so also no time to look after this payment . Even our salary also stop now and waiting for until end of this month . everything will be back to normal We know you are very urgent Please wait a little more days

Best Regards

Tracy

04/09/2008

Dear Oyvind,

Today I have check this matter with our factory, and they reply me that they would like to refund this deposit at the middle of October;

Because our factory now have a big adjustment in the high manager department, so they need time to finish something, and they promise me to send the money back to you during the middle of the October.

Best regards

Wendy

05/09/2008

Dear Oyvind

I will print it out and show to SHINING new boss . after he sign it we will fax to you . As you know when a company change to a new boss , there is a lot of work need to do . so he did not say do not pay back this money , he just said payback later . As we explain to you China government control the USD In and out very strong . So that is why I say , if you ask pay back this money in EMB, we can pay back to you today or tomorrow . but for pay USD to outside china. We need time to do paper work. And now , the new boss coming , old one with new one need time to checking everything , so even RMB also stop doing a payment until 20th September in shining in china . Anyway , we will try our best to pay back your money asap ,. His mobile phone is 15821009596 , you can phone to him at any time . he can not speak English and if you can find a people speak Chinese that us better

Best Regards

Tracy

10/09/2008

Dear Oyvid

yes . we are waiting for his sign it and emial back to you . china way , so please wait .

sorry

Tracy

11/09/2008

Dear Oyvind,

Good days! Please find the verification as attachment. Any questions, please tell me

Best regards

Wendy Shie

Tel: 0086-21-57484348 nFax: 0086-21-57483486

IMPORTANT NOTE :

As the necessory of the job, i will change the email address from now on, please send the emails to me by the address as below : wendy@climateck.com or sales2@mapo.com.cn

11/10/2008

Dear Oyvind

Mr Wu will back to SHINING t at 15th Oct. I will push him

Best Regards

Tracy

27/10/2008
Hello Oyvind
The SHININIG new General Manager told me you phone to him today and he already told you when can return your money .
so if he already promise you , he should be

Best Regards
Tracy

10/11/2008

Dear Oyvind,

to be frankly, the refund we agree to give you back, we will do it! but now, at the end of the year, the financial is very bad,so please patient to wait. we have agreed and it should been give you back, just wait some days! regards

David

17/11/2008

Dear Oyvind

ok, good. let us know when and where to meet you ?

Best Regards

Tracy

22/11/2008

Dear Oyvind

OK. we will connect you at next monday morning .

TRACY

27/11/2008

From: <david_shining@yahoo.cn>

To: mail@suksess.no

Subject: Re: Date: Thu, 27 Nov 2008 16:39:18 +0800 (CST)

oh,Oyvind,

do not worried about the refund, we have agreed with you, we will do !! and i think tracy and wendy have told you that they have left SHINING company,;trcay charge another company sell something domestic ,and in fact, the former general manager also is going to leave company, because of his bad work, make the leading time , quality and price can not satisfy our clients need. and another manager Mr wu(WU FANG LIANG), i think you have know him, will take charge all of the things about NEW shining. he is very well-known in chinese A/C market, you can know this from your partner CHIGO company. so in the following days, i am very confident that if there is a chance i and our NEW SHINING campany can service you better than before, as you lost some money before, we can give you a better policy to compensate your loss. and we can promise you, if you meet the problem like before, we will give you the twice amends. i sincerely hope to cooperate with you continuous in the near future. also i know you need some time to check whether NEW shining company can be better than before, and whether it is valuable to cooperate . when i get some information about the refund, i will inform you. have a good day! and be careful yourself.

best regards

david

08/12/2008

From: <david_shining@yahoo.cn>

To: mail@suksess.no

Subject: Re:pumps

Date: Mon, 8 Dec 2008 21:32:41 +0800 (CST)

Dear Oyvind,

it's indeed a bad news, and i hope you are well now.

first , i want to tell you that the refund is on the proceeding, we have agreed with you to give you the money back, we will do that. and at the same time, i need your understanding. we need some time, because there are a lot of problems left NEW shining to solve, due to the bad work of the former shining. but please trust me, the money is belong to you. we will give you back. for the pumps, we just talk about the detailed with our engineer, and our engineer said we can do that, but we need some more information from you. and i will contact with Doreen.

thanks for your understanding, when the money is ok, i will inform you.

sincerely

david Export Department ShangHai Shining Air Conditioner Manufacture Co,. Ltd.

TEL:0086-21-57480186 FAX:0086-21-57480186 MSN:yuqinglong_1983@hotmail.com SKYPE:sldqyql1983 WEBSITE: www.shining.com.com www.shining.en.alibaba.com david_shining@yahoo.cn wrote:

29/12/2009

david_shining@yahoo.cn wrote:

From: <david_shining@yahoo.cn> To: mail@suksess.no

Subject: ： How are you David

Date: Mon, 29 Dec 2008 17:33:45 +0800 (CST)

Dear Oyvind,

Regards

david

13/02/2009

to be frankly, not good

David

13/02/2009

your money, shining will send it back to you, but now, frankly speaking, most of the money was sent into the product.

David

22/04/2009

sorry to tell you that the finacial situation is still not good now!!
the finacial department said , it's difficult to give you the money back now.
but we know we need give you the money back.
i am a employee of shining
i am sorry!!!!!

David

22/04/2009

now the DC inverter units with good quality.
if you didnot want to order,
i also will try my best to refund you.
to be frankly, all the money is devoted into the products development, so --
any information i will keep you informed!!
some other customers meet the same problems like you, but they always say a lot bad words to me!!!!!
as you know, the problems are not due to my bad work!!!
they due to the old shining , and manager!!!
you are right, but now everything in shining is going to better, this year we cooperate with USA World Capital Market company,
you can check
http://www.worldcapitalmarket.cn/news/2009/0325.htm
and we developed some big units, you can check with our website www.shining.com.cn
personally, i hope i can give you good price for compensation.
david: and cooperate with you again!!!
of course, i know you are worried about something now, but i am confident SHINING will be better

David

23/05/2009

Dear Oyvind,

For the E type and E type, there are three colours of the panel for you choosing, Alcohol RED, Pearl White and Champagne Gold., It is the panel colour!!!!!

I know, old Shining company take some trouble to you, at the same to your customer, so it will be difficult to get their trust again, but i am very confident to our units's quality now, may be the good business can start from the sample order.

By the way, i attached our gas water boilers price for your reference. please check.

Best regards

David

Hello Oyvind

18/07/2009

Thanks for your emial

Old SHININIG boss , he is also the SHINING group boss said will help me to talk WU FANGLIANG about your money and another customer;s money back to yourd . WU FANGLING is under him in shining group . I am in Beijing now , as I have to wait back to shanghai untill September , as my legs broken . SHINING old boss want to see me for DEER air conditioner business in next year . I also can not see him before September . When I meet him I will see what is the real situation now inside They seems make a lot of news , but sales is bad in the market . If Mu fanglina is not come , SHINING will pay back your money , the general manager and boss will do it ,even SHINING loss the money , because this is business . We never doing business in this way before . If you Have any idea to let them pay back your money ? I know they also OEM product from another factory , so if you need some product , maybe you can put order to balance the money and you can get the product instead the money ?

Tracy

19/07/2009

Hello oyvind

It is strang, I know they still produce for another customer air conditioner why they can not produce for your order ? Even they OEM from another factory , that should not be a problem to provide you a product . I think this is a good way to resolve their problem Before I left shanghai at May , I already let Duron give Old boss again all the document about your money and another customer's money . He siad he will talk with Mr. Wu . I will follow it

Have a good business

Tracy

17/07/2009
no matter you buy from shinign or not.
i just want to give your problem an end!!better year by year!!! ya i hope when you visit our company, you can talk with the boss, so search a solution for your problem
dont think the solution can be fixed before
because the staff come , some days later go.
always changing!!
i just try my best, but the result is not good.
i have been frank to you!!! yes, we still produce inverter, but we change the control board supplier.so i don't think we can supply you the spare parts you need!!

David

12/10/2009

Dear Oyvind,

I am sorry to tell you we stoped the production of your 50 units order.

Our new manager Mr Simon will go to the canton fair, his phone no. is 13311681067. He want to meet you there on 17th , talking with you about the refund. Everything you can talk with him, he can give you a solution.

Best regards

David

15/10/2009

please stop tell anything to me.

thanks

I just a sales now,

David

24/10/2009

Dear Mr Oyvind,

Wish you enjoyed yourself in HK.

After a two hours discussion with Shining group, the seller of Shining air conditioner, they told us that when Mr Wu signed the contract of purchasing, it didn't show who will responsible for any uncleared debt or compensation cost may happen in the future, so they do not accept to pay that money.

Mr Wu 's decision is clear, up to his point of view, new SHINING is build up 2008.8, and your order is signed to Shining march of 2008. So, we are not the one who signed that contract with you, but Tracy did that. So, New Shining is not responsible for that payment.

After that, i had a internal discussion with Mr Wu, he agreed to pay the money back in below ways:

1. You place new orders with us, and we cut the deposit from the total amount. And the MOQ Mr Wu request is at least 2x40HQ.

2. You lead new clients buying from us, we pay the money to you as commissions.

What ever the decision is, from my side, i feel so sorry about this result, from the begining i am full of hopes of get that back to you and restart the cooperation, and at last.....

Sorry again, Mr Oyvind, if you have any new suggestions pls kindly let me know, i will always be here trying my best to help you.

Simon

27/10/2009

27/10/2009 18:57:58] tracyhouzhiyun:

1) your money is pay to shanghai shining air conditioner manufactory ,

Mr. Wu sign that paper , that means he know the money is inside shining compnay's accopunt otherwise why he sing that paper ? he is the ower of shining a/c . i believe he know where is money and what it was happened . Mr. Wu sign is not contract of purchasing ! , he sign he agree he will and is resposibility to pay this money , as this money is inside the shining account , old one or new one . but inside the shining where your money is , you can find hwo you payd to , i think you have the deposit of which bank number and which company you pay .

Tracy